SHIPPING & RETURNS

ORDERS

 

We endeavor to pack all orders within 48 hours of placement, excluding weekends and public holidays. We want your home workout leveled up ASAP!

 

SHIPPING

 

We offer standard shipping for all Australian orders. Shipping costs are calculated at checkout and vary depending on your location and the weight of your order. Orders take between 3 and 10 business days to arrive, dependant on your location and the 

 

RETURNS

 

For all returns to Fellow House, customers must pay the cost of postage/freight in all circumstances. We recommend using a registered post with a tracking number to ensure safe delivery. Please contact our customer care team at hello@fellowhouse.com.au before returning your items. Any returns sent without prior approval will not be accepted.

 

LOST OR MISSING PARCELS

 

Fellow House cannot take responsibility for any parcels that have gone missing, been stolen, or been delivered incorrectly. Once the parcel has left our warehouse, it is the responsibility of the courier, and any disputes must be settled with them. As the sender, we can contact the shipping provider on your behalf to lodge an investigation upon your request. However, the outcome is stipulated by the shipping provider, not Fellow House, and we cannot change or be held liable for the result of the investigation and/or the missing parcel.

 

REFUND POLICY

 

If you change your mind, you can return your item within 14 days of receiving your order, provided that the product is unused and unworn, with the original packaging attached, in a resalable condition. If the item has been damaged in any way, it will not be accepted upon return.

 

We cannot accept returns if the following packaging requirements have not been satisfied:

 

• Items are unworn/unused and in original condition, and

• Items are in the original packaging with tags where applicable, and

• Items are adequately packaged for transit

 

HOW TO RETURN AN ITEM

 

To start a return, you can contact us at hello@fellowhouse.com.au

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Shipping will be at the cost of the customer and original shipping costs will not be refunded.

 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can address the issues accordingly.

 

SALE ITEMS

 

The change of mind policy will not apply to products that are on sale or have been marked down from their original price.

 

REFUNDS

 

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Refunds are only issued on a discretionary basis.

 

If you have any questions or concerns about our Shipping and Returns policy, please don't hesitate to contact us. We can't wait to help you get the most out of your home workout!

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